Campaign terms.

The terms for Promo and Promo Plus campaigns bought on this site. Last updated October 2026.

1. 01

   The agreement

   These terms apply when you buy a Promo or Promo Plus campaign. Together with the package description at checkout, our Terms of use and our Refund policy, they make up the agreement between you and Badd Frnds (Pty) Ltd.

2. 02

   Booking your start date

   Your campaign start date is booked when your payment clears. We confirm the date with you on WhatsApp within 48 hours of payment.

3. 03

   Payment

   You pay the full package price at checkout, by card or Instant EFT. Your campaign start date is booked once payment clears.

4. 04

   What we deliver

   We deliver the items listed in your package at checkout, over the campaign length stated. Weekly reports are sent by email.

5. 05

   What we cannot guarantee

   • No one can honestly guarantee playlist placements, stream counts, follower growth or chart positions, and we do not.
   • We do guarantee the pitching, the number of blog features listed in your package, and that every curator and outlet we contact is real.
   • If we cannot deliver a guaranteed blog feature, we will replace it with an equivalent placement or refund the value of that item.
6. 06

   What we need from you

   • Your final master, cover art, release date, bio and press photos before Week 0.
   • Sign-off on the press release, social plan and content within 3 working days of receiving them.
   • Delays in sending material or approvals may push the campaign dates back.
7. 07

   Your music and rights

   You confirm you own or control the rights to the music and material you send us, and that it does not break anyone else's rights. You keep all rights to your music.

8. 08

   Content we make

   You may use the content pack and promo videos we make for your campaign on your own channels, without time limit. We may show the campaign in our portfolio unless you ask us not to.

9. 09

   Paid ads (Promo Plus)

   • Ad management is included. Ad spend is agreed with you before the campaign and billed at cost.
   • Ad spend must be paid before ads go live. Spend that has already been used by the ad platforms cannot be refunded; unspent budget is returned to you.
10. 10

    Platform rules

    We follow the rules of every streaming and social platform we work with. We never use bots, fake streams or paid placement on playlists.

11. 11

    Changing your start date

    You can move your start date once, at no cost, if you tell us at least 7 days before the original date.

12. 12

    Cancelling

    See our Refund policy for how cancellations and refunds work.

13. 13

    Liability

    Our total liability for a campaign is limited to the amount you have paid for it, except where the law does not allow this.

14. 14

    Governing law

    These terms are governed by the laws of the Republic of South Africa.